Frequently asked questions
Q. What if I have been given a deadline to contact you and you are not immediately available to the phone?
A. Your phone call is very important to us and we understand the urgency of your situation. In most cases your phone call will be returned within the hour of your message. If you have to leave a message, please indicate the date and time of your call and who referred you to us. We will make sure that your referral source is aware that you did make contact with us.
Q. I don't have a license. If, once assessed, it is determined that I need some type of service, can you work with me?
A. Yes, we have designed programs that minimize your need to rely on others for transportation. Just let us know what your situation is when we meet with you for the assessment.
Q. Do you take insurance?
A. It depends on your situation. If you have been referred by someone as a result of some type of legal charge, we will not bill your insurance directly. We have set up our services in such a way that the costs of our programs are usually equal to or less than your co-payment. If you decide that you still want to submit your information directly to your insurance company, we will provide you with the necessary information. If you are self-referred, with no court involvement, then we can bill insurance. We are on several insurance panels. You will still be responsible for your co-payment and for meeting your deductible.
To make an appointment or ask a question, please call or text us at 804/874-9929 or email us today. We will contact you before the end of the day. Any messages left after business hours will be returned the following business day.